I'm hopefully getting back into a community groove.
- House moved and basically renoed - check.
- First year MA residency completed - check.
- Completed my hectic fall 09 travel season - check.
City hall recently released the results of the 2009 Kamloops citizen survey (PDF file) and there is a lot of good information on which to reflect. The local media ran with stories that talked about some of the highlighted strengths and weaknesses of our community and also highlighted the $18 000 cost.
The one thing I did not see in any media reports (I may have missed a mention) was the stats on citizen satisfaction in their communication with city staff. I know that the vast majority of city employees would take notice of this declining trend, and are likely looking at strategies to get the stats going the right way again.
When Ipsos Reid asked about citizens' overall satisfaction in their communication with city hall,
- 2001 - 88% *
- 2003 - 76%
- 2006 - 72%
- 2009 - 71%
* 2001 data from 2006 survey (PDF file).
Overall the citizen survey is a pretty positive document of accomplishment for our community. I hope that we also look at it as constructive feedback as well. Perhaps this drop from an high A grade to a low B grade for city hall communication is readily explained. I expect city council will be looking at this.
PS....here is the 2003 survey (PDF file), for comparison.
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