I hear it reasonably often - too often actually. The City is inefficient.
I don't know this to be true. Seems to me, so far in my term, that there are a lot of things City staff do incredibly well. There are, of course, other tasks that don't get done all too well - much like any organization.
However, any local government is and should be held to a much higher standard than most other organizations. And we should be looking at every means possible to measure how time efficient and cost effective we are in delivering services to the community. People need to be able to trust what we are doing.
And we need to actively communicating how we are doing.
Here is a little video diary on the same subject: